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Payment, service delivery and refunds

Version of 29 July 2026. The Russian version of this document prevails.

This page covers everything related to money: what exactly you pay for, which cards are accepted, how a payment is processed, how your card details are protected, how the service is delivered and how to get a refund. It supplements the Public Offer — in case of any discrepancy, the terms of the Offer prevail.

1. What you are paying for

GoFish is the rental of an IoT fishing rod installed at a real body of water and controlled remotely from a mobile app. You pay for rental time, not for fish: the service is deemed rendered from the moment access to rod control is granted.

2. Payment methods

We accept Visa and Mastercard bank cards issued by any bank. The settlement currency is Kazakhstani tenge (KZT).

Card acceptance is provided by the acquiring bank. Card details are entered on its secure payment page.

Settlements are made on a prepayment basis: you top up your in-app Balance, and the fee for the actual session time is deducted from the Balance per minute. This protects you from overspending — the session ends automatically when the Balance runs out.

Minimum and maximum top-up amounts are shown in the app on the top-up screen. An unused Balance does not expire and can be refunded (see section 7).

3. How to place an order

Customer registration and order placement are performed in the GoFish mobile app (Android). The fishonline.kz website is an informational resource; orders are not placed on it.

1. Install the app — the download link is on the website home page.
2. Register. The registration form requests: your name, a mobile phone number or an email address, and a password. Registration is available to persons aged 18 and over.
3. Choose a rod from the list of available ones. The rod card shows: the body of water and country, fish species, operating schedule, status (free / busy / under maintenance) and the per-minute rate.
4. Top up your Balance with a bank card for an amount sufficient for the planned fishing time (payment procedure — section 4).
5. Start the session. Before the start, the app shows the rate and an order confirmation: you see the price per minute and your current Balance. Pressing the start button confirms the order. If the rod is busy, you can join the queue and receive a notification when your turn comes.
6. Go fishing. The fee is deducted from the Balance per minute for the actual session time. Spending is visible in the app in real time; a full breakdown is in the “Balance and expenses” section.
7. End the session with the button in the app. Billing stops. The session summary and all transactions are kept in your history.

A session also ends automatically when the Balance runs out, at the end of the operating hours of the body of water, and in the event of an equipment failure.

4. Card payment procedure

1. In the app, on the “Balance” screen, tap “Top up” and enter the amount.
2. You will be redirected to the secure payment page of the acquiring bank. Make sure the connection is secure (HTTPS) and the payment amount is correct.
3. Enter your card details: card number, expiry date, cardholder name and the CVV2/CVC2 code (three digits on the back of the card).
4. Confirm the payment with a one-time 3-D Secure code sent to you by your issuing bank via SMS or in its mobile app (Visa Secure and Mastercard ID Check technologies).
5. After successful authorisation, the amount is credited to your Balance instantly and the transaction appears in your top-up history.
6. An electronic receipt is sent to the email address you provided by the payment service.

If a payment is declined, funds are not debited or are returned automatically by the issuing bank. Please check the reason for the decline (limits, insufficient funds, internet payments disabled) with the bank that issued your card.

5. Card transaction security

What every cardholder should know

• Never disclose your CVV2/CVC2 code or one-time SMS codes to anyone — GoFish, bank or payment service staff never ask for them.
• Check the page address and the secure connection before entering your details.
• Pay only with your own card, or with the written consent of its holder.
• If you suspect an unauthorised transaction, contact your issuing bank immediately and also notify us — we will provide the transaction details.

6. Service delivery and shipping terms

The service is provided remotely and does not involve the shipping of goods. Access to rod control is granted immediately after the session starts in the app, provided the Balance has been topped up. No separate “delivery” fee is charged.

The fish you catch. At the user's choice, the catch is either:

• released back into the water (by default), or
• handed over to the user — by self-pickup at the water or by delivery under a separate arrangement, where such an option is available for the specific body of water and is stated in the app. The terms and timing of handing over the catch are agreed individually with the operator.

Keeping and handing over the catch is not included in the per-minute rental price and is paid separately where this is provided for the selected body of water.

7. Refund procedure

8. Warranty obligations

• We maintain the equipment and the service in working order and provide the declared scope of the service throughout the session.
• If during a session the equipment fails, the connection is lost or the video stream is unavailable, that time is not billed, and any funds already charged for that period are returned to the Balance or compensated with equivalent time.
• Scheduled maintenance is performed while the rod is inactive: during that time it cannot be booked and no funds are charged.
• Support requests are accepted via the in-app chat, by email and via Telegram. We respond during the operating hours of the body of water as stated in the app.
• The warranty does not extend to fishing results: the number of bites and the catch are not guaranteed and are not the subject of the contract.

9. Contacts and company details